Step 3: Insert the FixMeStick device into a USB port on your computer. Allow the computer to load to your home screen. Step 2: Press the power button on your computer to turn the computer back on. Step 1: Hold down the power button on your computer until it powers down and remove the FixMeStick device. If you are not sure what version of Windows you are using, click here to learn how you can find out. ![]() ![]() ![]() Starting a Scan Using the Failsafe Options If your computer is stuck on a black screen with white text, it means that you weren’t able to launch a FixMeStick scan successfully - so read on to learn how you can troubleshoot this issue. In this article, we explain what to do if your computer is stuck on a completely black screen with white text on it when your computer restarts after you click Reboot and Start FixMeStick.Ĭommon error messages that you might see as a part of the white text include user-live login, busybox, gnu grub, and xz compressed data.
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